Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
CX Talks: Is generative AI living up to the hype?
May 29, 2024
02:00 PM - 03:00 PM SGT
Webinar: Chatbot 101: Using Gen AI to Create Conversational Experiences that Customers Love
May 29, 2024
02:00 PM - 03:00 PM EST
Webinar: Hot Wins: How Thrasio Uses AI and Automation to Achieve Top 1 Percent Operational Excellence
June 18, 2024
02:00 PM - 03:00 PM EST
Webinar: Rethinking AI: You’re Missing The Real Customer Engagement Opportunity
May 16, 2024
02:00 PM - 03:00 PM EST
Webinar: Call Branding Essentials: Canada’s Evolving Voice Channel
November 21, 2023
02:00 PM - 03:00 PM EST
The AI mantra for customer service in 2025
November 15, 2023
11:00 AM - 12:00 PM GMT
Webinar: How to Meet Your Customer’s Expectations for Digital Self-Service
November 15, 2023
02:00 PM - 03:00 PM EST
Webinar: 3 Keys To Transforming Customer Support With AI
October 25, 2023
02:00 PM - 03:00 PM EST
Unlocking the future of employee experience with Gen AI
October 18, 2023
11:00 AM - 12:00 PM GMT
Webinar: Exceeding Expectations or Falling Short? What Do Your Customers Say about their Auto Claims Experience?
October 18, 2023
02:00 PM - 03:00 PM EST
Webinar: Everything You Need to Know for a Complete Digital-First CX Strategy
October 12, 2023
02:00 PM - 03:00 PM EST
Webinar: The Power of Self-Serve: How to Humanize the Self-Service Experience Through AI-powered Virtual Assistants
October 10, 2023
02:00 PM - 03:00 PM EST
Webinar: How to Optimize Your Workforce With True to Interval Analytics
October 04, 2023
02:00 PM - 03:00 PM EST
Webinar: RingCentral CX Book Club - The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
September 27, 2023
02:00 PM - 03:00 PM EST
Transform your contact center into an intelligence center
September 26, 2023
11:00 AM - 12:00 PM SGT